Order pickup will be unavailable May 29-31.

Frequently Asked Questions

Table of Contents:

Do you have an on-farm store or can I come browse your products and purchase at your farm?

At this time, we do not have an on-farm store or a convenient way for customers to browse our selection of products in person. We hope to add a farm store in the future.

To see the variety of products we offer, as well as the products' availability, please browse our online store. Orders are only accepted through our online ordering process; we do not take orders over the phone, text, email, or in-person.

We restock some items seasonally and others throughout the year. The best way to get notified of product restocking is to sign up for our periodic email newsletter by creating a free account.

Do you sell other products from other farms?

At the time of this posting, the only products that we do not produce ourselves are the maple syrup products.

All other products are produced by us, on Honeysuckle Farm.

How long will it take for my order to be packed and ready to be picked up?

Please understand that we are not an “order today, pickup today” type of business. Each order is hand packed by Joe or Rachael, as soon as we are available to pack it.

  • Orders received on weekdays are typically packed no later than the end of the following day.
  • Orders received on the weekend are typically packed no later than the end of the following business day.
  • Orders containing milk may take additional time to fulfill. This is because we allow for milk to be ordered before it may be produced.

The majority of our orders are received Friday through Sunday. This also happens to be when most of our family's events (activities, sports, etc.) tend to be scheduled.

We appreciate your patience.

Multiple orders:

If we receive multiple confirmed orders from an account using the same credit card number as payment for each order, those orders will be combined and the credit card will be processed for a single transaction.

This helps to keep credit card processing fees lower, as each transaction is charged an individual fee in addition to the percentage fee charged to all orders.

If for some reason you need the orders to be separated, please leave a note in the checkout comments.

How will I be contacted when my order is ready?

Email will be used to share information and send notifications about orders. We expect that you monitor your email for notifications after placing an order.

After confirming an order, please be sure to check your email for the order confirmation email.

If you are expecting an email from us but do not see it in your inbox, please check your SPAM folder.

When your order is packed and adjustments to the estimated total have been made for items sold by weight or other ancillary charges (such as jar deposits, etc.), an automated email will be triggered with the subject line “Your Order is Packed - Schedule your Pickup Appointment”.

Please reply to any of our emails if you need to communicate with us. At this time, we do not offer a phone number for correspondence.

How do I schedule my pickup appointment?

ALL ORDER PICKUPS WILL BE BY CONFIRMED APPOINTMENT ONLY.

We use an online appointment scheduling app called Calendly. This service helps to cut down the amount of back and forth emails sent in order to agree on a date and time for the pickup appointment.

Simply click on the link in the “Your Order is Packed - Schedule Your Pickup Appointment” email to take you to Calendly’s website.

There you will choose from the available dates and times, enter the first and last name used to place the order and an email address.

Calendly will send you a confirmation email with all the appointment details. Please make sure you receive this email, otherwise your appointment was not scheduled.

If you need to cancel or reschedule the appointment, there are links within the confirmation email for that purpose.

Calendly will automatically populate our calendar with your scheduled appointment and will update if you decide to reschedule or cancel.

Types of pickup appointments:

When you arrive at the farm, please pull into our driveway completely; do not park on the road.

Meet the Farmer Order Pickup: Required for all new/first-time customers.

  • This type of appointment is designed specifically for first-time customers.
  • The appointment window is 15 minutes in duration.
  • We appreciate your punctuality.
  • We will introduce ourselves and assist you in collecting your items.
  • We will discuss the self-service pickup option and answer your questions.

Self-Service Order Pickup: Encouraged for all returning customers.

  • This type of appointment is designed specifically for returning customers.
  • The appointment window is 3 hours in duration.
  • Please assume we may not be around or able to assist you when you arrive.

Both pickup types are able to be scheduled no more than 5 days in advance.

Order pick up deadlines:

We ask that you pick up your order within a timely manner.

  • Orders containing milk: MUST be picked up within five (5) days.
  • All other orders: Please pick up within two weeks.

Order cancellation and pick up appointment no-shows:

At this time, there is no penalty for canceling an order.

Please let us know as soon as possible if you will be late or miss your pickup appointment.

Milk orders not picked up within five days will be cancelled.

Milk is non-refundable.

Farm Tours:

More information to come.

How long does raw milk last?

The answer to this question depends on two things: temperature and oxygen.

Milk stored at colder temperatures will stay sweet longer.

Milk in unopened jars should easily last two weeks or longer.

Once opened, the general rule of thumb is to consume the jar within one week.

If it sours beyond your taste preferences, it can still be used in cooking, baking, soups, etc.

Raw milk does not go rancid like pasteurized milk; it “clabbers” instead.

www.realmilk.com has tons of information on everything raw milk.

Have a question and couldn't find the answer?

If your question is about a particular product, please first read the product description.

Return To Top